Refunds

Refund Policy

Thank you for shopping with us! We strive to provide the best products and services to our customers, but we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If the item you received is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return and provide a full refund or a replacement, depending on your preference and product availability.

  • Incorrect Items: If we mistakenly ship the wrong item, we will issue a full refund once we received the returned item.

  • Non-Receipt of Goods: If you haven’t received your product within the estimated delivery window, please reach out to us within 30 days so we can investigate and assist you in resolving the issue.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Fill out our contact form on the website with your order number and the reason for the refund request.

  2. Provide Details: If applicable, provide photos of the damaged or incorrect items, or any relevant details to help us process your request quickly.

  3. Return the Item (if required): If a return is necessary, we will provide you with a return shipping label and instructions. Please note that returned items must be in their original condition (unused, unwashed, and in the original packaging).

3. Refund Processing

Once your return is received and inspected (if applicable), we will notify you via email regarding the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note:

  • Shipping fees are non-refundable.
  • Refunds for products purchased using gift cards, promo codes, or store credits will be refunded in the same form.

4. Late or Missing Refunds

If you haven’t received your refund after the allotted processing time, please first check your bank account or credit card statement for updates. If the refund is still missing, feel free to contact us for assistance.

5. Exclusions

Certain items may not be eligible for a refund, including but not limited to:

  • Custom or personalised products
  • Final sale or clearance items

6. Changes to This Policy

We reserve the right to update or modify our refund policy at any time. If any significant changes are made, we will notify you via email or a prominent notice on our website.

Contact Us

If you have any questions about our refund policy or need further assistance, please feel free to contact our customer support team