Shipping Policy

Shipping Policy

At Lounge Luxe, we are committed to delivering your order in the quickest and most reliable way possible. Below are the details of our shipping policy:

1. Order Processing Time

  • Processing Time: All orders are processed within 2 business days (Monday through Friday, excluding holidays). Orders are not processed on weekends or public holidays.
  • Order Confirmation: You will receive an order confirmation email once your order is placed. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
  • Delivery Times: Delivery can take between 6-20 days 

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.

    3. Shipping Delays

    While we make every effort to ship orders promptly, occasionally there may be delays due to unforeseen circumstances, such as weather conditions, high order volume, or other shipping-related issues. We will notify you if there is an unexpected delay in your order’s shipment.

    4. Incorrect Shipping Information

    Please ensure that the shipping address entered during checkout is correct. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

    5. Lost or Damaged Items

    If your order is lost or damaged during transit, please contact us at [Your Email or Contact Information] immediately. We will work with the carrier to resolve the issue and ensure your order reaches you safely.

    6. PO Box Deliveries

    Some carriers do not deliver to PO Boxes. Please check with the carrier or provide an alternative address if necessary.

    7. Order Modifications and Cancellations

    Once an order has been processed and shipped, we are unable to modify or cancel it. If you need to make changes to your order, please contact us as soon as possible, and we will do our best to assist you before it’s shipped.

    Questions?

    If you have any questions about your shipment or need further assistance, please feel free to contact our customer service team We're here to help!